Proactive Surveys was formed to provide a simple low cost method of researching your customers expectations and needs and their levels of satisfaction.
There are very few companies that operate without some underlying issues. The sad fact is that many business owners and managers are oblivious to these issues until the valued customer takes their business to a competitor.
Proactive Surveys enables you to identify issues before they become serious problems.
As we are independent, your clients are more likely to be frank and honest. While your customer response is anonymous we do, provide mechanisms for your customers to alert you to serious issues.
Our surveys are specifically designed to be simple and quick to complete with a mix of quantitive and qualitive response. Our surveys consist of up to 6 general questions, 18 set industry questions to maintain consistency for benchmarking and up to 6 additional questions that you can select from a library.